bt openreach engineer working hours

Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. I'm wondering will there be engineers working on a saturday? Civil's don't have to give the hrs travel time as you have to start at a yard. Not really a good service from BT. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Well, by fiddling around on the Internet you have found me! Contact BT for help and support with your BT broadband, TV, home phone or mobile. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Analytical cookies are used to understand how visitors interact with the website. That's usually four or five days a week between Monday and Sunday. BT promised two engineer appointments but no one turned up. Those striking are largely Openreach engineers and call centre workers. Skype involved a presentation, then a capability and suitability assessment. The re-branding exercise actually started, in a very low-key way, a few short . Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Was the First Engineer who the complaint was about actually a Qube Engineer? I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Training is rushed, clothing is poor and supervisory support is weak. 13h06, I just wanted to provide to the mods and@NeilO. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. The BBC is not responsible for the content of external sites. Anyone else had this? @katenoblett. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Missed appointments. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Announcements, Guides & Community Updates. This cookie is set by GDPR Cookie Consent plugin. Ask questions and share tips with other people 24 hours a day. For View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. - Providing support for Service and Commercial inventory. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. If you need help email your.problems@observer.co.uk. Log into order tracker using your BT ID or order reference and postcode. When you report a fault, we try and assess whether therell be a charge or not. Faulty equipment like a telephone or router not covered by a maintenance contract. We have a range of ways to get in touch for new and existing customers. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Job Responsibilities: Undertake poling when required Work on To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. The cookie is used to store the user consent for the cookies in the category "Other. . If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. I saw one at a cabinet last Sunday afternoon. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Suggest you contact openreach as this is BT Retail /Consumer forum. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Now there is light at the end of the tunnel! Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). business and public sector, For business and public But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Mar 2018 - Present5 years 1 month. Engineers from Openreach managed to cut our telephone line while they were working on our road. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. The difference between the engineers was night and day. We use cookies to optimize the website, no personal information is stored. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. The ISP said it can take up to 72 hours. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. All depends when your manager wants you I guess. The fault is due to theft, loss or removal of equipment. on Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. An engineer will install an ONT at your premises to connect to the nearby fibre cable. There's more to Openreach than meets the eye. Thing is there is a lot of stuff under footways so you can't go mad. Hence, the addition of working experience gained from Openreach can truly be like a milestone . First, Openreach will send an engineer to assess how much work is needed. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Complex Engineering Reception and Triage. The cookie is used to store the user consent for the cookies in the category "Performance". The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 New grading structure. What is a Fibre to the Premises (FTTP) Service Identifier? When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. My Background as a Phone Engineer in Southend. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. If the work is complex, Openreach will take longer to do all the external work. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. BT. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. But it changed its tune when the Observer got involved. Its not BT Openreach, its simply Openreach, a BT Group company.. Do openreach/ BT engineers work 24/7 ? Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. I could not recommend working for BT Openreach at all. This could be when: We only charge for repair work on a small number of fault reports. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Some modules are disabled because cookies are declined. First, Openreach will send an engineer to assess how much work is needed. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Openreach did not have anything to add to the BT statement. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. bt openreach working up a pole today. I interviewed at Openreach (London, England) in Sep 2020. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. This is how life was back then. I'm wondering will there be engineers working on a saturday? So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Working from home no service passing the buck. The Communication Workers Union (CWU),. This cookie is set by GDPR Cookie Consent plugin. Can Nigeria's election result be overturned? Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Account and billing. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Damage to equipment within your premises caused by lightning or power surges. Apprenticeships. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. "Where talent is a dwarf, self-esteem is a giant. Overtime is usually available so the minimum . I have sent a pm with my information and description of the situation. 10 reasons to work for BT Openreach. This has been a nice experience and I wish the best to Arran in finding work.. The phone stopped working, and our broadband was down for about three hours but then came. Answered 26 October 2019 You will work long hours and not get paid for them . https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. The fault is due to damage caused by someone at the customer's premises. . Contact from abroad. Garry . Need to change your appointment? Replying to . So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. 15h06. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. @bt_uk. Openreach will then be in touch to arrange when they can complete the work at your premises. Myself and my team cover the whole of the UK. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Technical support. And once you've got some experience under your belt, there should be opportunities for overtime. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. 30-03-2021 Darlington, United Kingdom. BT Openreach was established in 2006 . If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Amount of compensation. 30-03-2021 A specific time cannot be given and access must be available for the entire slot. More strikes are planned in the coming weeks in the rail dispute. If you cant change your appointment, chat online or call us and we'll do it for you. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Then just follow our step-by-step guide to install your broadband yourself. Their service has stopped working and it is not fully fixed after two full working days. Noisy faults often dont show up on a line test result. You can view these money saving ideas by clicking HERE. They will call you to confirm their arrival time and to find out about any access requirements. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! When you contacted BT, it said it had not booked that engineer and did not know about the work. Moving home . Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. Openreach, which controls most of the UK's. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. . Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Monday 9th June 2014. The engineer said you should only have one line and said to get rid of the other. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. the home, For I think Openreach work 7 days a week, and on bank holidays. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. 22h52, Hi. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time.

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