viagogo charge for cancelling sale

You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. https://www.youtube.com/watch?v=mGXViB2y2ys. If You do not qualify, do not use the Services. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 6.7 Third Party Information. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. I'm Travelling - where and when will I receive my tickets? Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogo's agreement with Paris Saint-Germain . You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 3.1 Accurate Descriptions. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). viagogo allows individuals to sell unwanted tickets on its platform. Editor, Marcus Herbert. Event dates, times, venues and subject matter, which are listed on the ticket, may change. 1.1 Introduction. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. It was too late by the time we received your email to book things in. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . We may also first deduct any amount you owe us from any amount we owe you. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. When I first saw the tickets on your site the price given for these were30 so 60 for two. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. viagogo charge for cancelling sale; blog Tech. Can I pick up my tickets instead of having them shipped? 3.3 Laws and Regulations. Tickets came for 25/6/17. How do I find tickets I've already downloaded? 6.8 All Sales are Final. I ordered tickets for 18/6/17 for the above concert. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. To sell tickets, a Seller lists the tickets in the Site database. To post a ticket for sale on viagogo You must first register with the Site. To sell tickets, a Seller lists the tickets in the Site database. In Eastnor castle, not specified as outdoor. Under no circumstances are We liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on the Site. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. - The horrible price that I was charged for hockey tickets. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Additional information can be found in our FAQs and on the ticket details pages. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 2.9 Notification. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. The original face. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. 2.9 Seller's Confirmation Obligation. At no time do We provide the Buyer's payment information to the Seller. 2.1 Requirements. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Your prices were miss leading and a scam. by vinay 7 months ago. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. so my next question is how are they going to know if the buyer successfully gains entry. This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. We will also add VAT on our fees as applicable. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? 6.6 No Agency. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. I confirmed the sale and wanted to ship the tickets over. Seriously people need to take responsibility for themselves. 2.10 Collecting Payment. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. In its FAQ for Can I cancel my sale? You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. 5.1 Investigations. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. 7.3 Additional Policies. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. We often link to other websites, but we can't be responsible for their content. This does not prevent us from varying these terms without reference to them. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Rating: File your complaint. What was the unforeseen circumstance? I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. Copyright 2017 viagogo. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 13th June 2017 - email received to say I was being refunded Why do my tickets have someone elses name on them? ComplaintsBoard.com is a leading complaint resolution website on the Internet. 3.4 Indemnity. The tickets through Viagogo cost me over 300 sterling.

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