apple tv audio sync issues

captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Notably, some Nvidia Shield TV users are also facing this issue. Apple 4K TVs lip sync audio out of sync A quick google search suggests this is a common problem. The sound issue appears to be sporadic, affecting some users and content while leaving others unscathed. Really really unacceptable. It looks like a BAD UPGRADE. AVForums.com is owned and operated by M2N Limited, Im not sure why this has occurred especially given the cost of two homepods. Users have been facing audio sync issues while syncing the stock TV speakers with HomePods or other wireless speakers. After stopping the stream and starting it again the delay was a lot less, repeating this steps a couple more times actually removed the delay entirely. To fix audio and video sync issues on Apple TV, install the latest tvOS updates. Although it must be noted that no official ETA has been shared for the time being. Oct 9, 2021 6:25 AM in response to SpWargo. We understand that youre experiencing an audio sync issue with your Apple TV, and youve already tried some excellent troubleshooting. Oct 7, 2021 7:41 PM in response to dangregory. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Now, it appears that the latest tvOS 14.6 RC update might have fixed the said issue as affected users are reporting about the same. I made sure to test multiple apps, content and frame rates to make sure I wasn't imagined it. Logitech offers a full lineup of remotes that are compatible with Apple TV at various price points. Oct 5, 2021 3:00 AM in response to aigars16. Considering this is Roku's top of the line device and their core-competency this should be the best product and software on the market. Tv is an LG cx and I use Apple TV 4k for all my content. Now audio is out of sync or pausing even video which is not streaming anywhere is laging or droping. No problem when the Apple TV is plugged on the TV but I lose ATMOS. The workaround I did which worked is as follows: I noticed there's still a very slight delay between TV speaker and homepod when I play youtube videos and music but when I play Netflix and Apple TV contents, they are well perfectly synced. Sep 30, 2021 6:59 AM in response to David Camps-Campins1. Oct 6, 2021 7:15 PM in response to dfried1. Sep 30, 2021 3:56 PM in response to David Camps-Campins1. Those affected can try it as a potential workaround and see if it helps. Also, my picture is slightly glitchy. I tried resetting, updating and using the iPhone/Apple TV sync, but the problem persisted. To Restart them, from the Home App in HomePod settings - choose Reset - then Restart, Apr 28, 2021 10:10 AM in response to Vancouver22. When I change to TV speaker (which runs through HDMI cable) sound is perfectly synced with video and no more glitch. when match frame rate is off some content is stuttering when fast moving shots like panning around and fast moving shots. 78. Oct 7, 2021 7:55 AM in response to aigars16, Looks as if its been fixed in the publicly released TV OS 15.1, Oct 7, 2021 8:24 AM in response to Bryantrichar. If we watch a program through the cloud dvr, or on demand within the Spectrum app the audio sync issues are not present, the issue is only present when watching regular programming within the Spectrum app. wouterdam, User profile for user: I have similar problem. It is getting really frustrating. Apple TV 4K Review Apple TV buyers guide Apple TV users guide Apple TV news Apple TV discussion Buy at Apple (opens in new tab) Buy at Amazon (opens in new tab). This doesnt correct itself until I restart the Apple TV. Very frustrating. Tried everything without luck. I use my Airpods late at night so as not to wake my kids to watch stream TV. All on 14.5, after resetting a couple of times. Apps are engineered for the devices where they're downloaded, so you may have different settings or performance for each. Since Apple has not made any comments so far, it is unclear whether the tech giant even considered it as a problem or not. Try to check if your TV has one. So what is happening is that system sound audio is working just fine. Looks like no ones replied in a while. Oct 3, 2021 11:40 AM in response to aigars16. If you love AppleInsider and want to support independent publications, please consider a small donation. This happens on all devices. It NEVER did this in any earlier OS. Bryantrichar, User profile for user: quaffle, User profile for user: Right now I have connected my ATV straight to my LG CX using a HDMI 2.1 cable, and then from the LG CX out to my Samsung Q950A soundbar using eArc. According to reports (1,2,3,4,5,6,7,8,9,10), multiple users are experiencing audio sync-related issues on the Plex TV app. Head here. Blackbeard456, User profile for user: Please refresh the page and try again. Anyone have a fix for the audio going out of sync-specifically I see it in the history channel app. First, make sure youre running the latest tvOS version on your Apple TV. At first glance, it looked as though the sound troubles could be traced back to the Apple TV app, with users saying movies bought or rented through the service would play without audio. The hypothesis, however, does not account for audio trouble experienced on third-party hardware. Sending to AirPlay 2 devices is good and sending from iPhone to yamaha airplay is good. Benfeever, User profile for user: Hopefully, Apple sticks to the changes made in tvOS 14.6 RC as they finally fixed the said issues. AppleInsider is one of the few truly independent online publications left. It was all beautifully synced before the update :(, Apple TV 4K, To resolve this, Apple is currently testing Wireless Audio Sync, which you initiate in the Apple TV settings. Thank you for signing up to iMore. Update the software on the iOS device you set up HomePods with Try restarting them first. Spotify native support on Apple HomePod: Here's what we know, Some Manifold Garden players on PS5 unable to get free upgrade from their PS4 version, fix in the works. I have the same problem when trying to sync my Sonos speakers. This doesnt typically occur with Disney plus or streaming movies from iTunes. We learn about Apple software updates as they're released, too. provided; every potential issue may involve several factors not detailed in the conversations Meighan-Carey, who owns a first-generation Apple TV 4K, conducted a bit of troubleshooting and found that audio can be heard through a pair of connected AirPods. Been having this exact same problem with my AppleTV 4K and two homepods. New York, Bryan M. Wolfe has written about technology for over a decade on various websites, including TechRadar, AppAdvice, and many more. I have run Netflix through my (smart) TV and had no problems with audio (its the same TV I have the Apple TV connected to). For example, your Apple TV should automatically select the highest quality audio compatible with your television, but it may not be compatible with all the content youre watching. All dolby 5.1 encoding. For now I try to downgrade to tvOS 14. Using the Wireless Sync tool doesnt help, and even seems to increase the delay between HomePod and TV. However, like any popular media streaming platform, Plex also suffers from occasional bugs and issues that hinder the experience of a viewer in some way or the other. Watching ESPN last night during the baseball game the sync was so off the on camera was unwatchable. Some viewers also experience choppy audio and video during playback on the app. If its still not working restart or reset HomePods Reset HomePod - Apple Support, A Reset or removal will require setting them up again. Here's how the Galaxy S23 compares against the iPhone 14 Pro. I use an Apple 4K to send the video to the TV (HDMI). The company is currently conducting internal testing of the soon-to-be-launched application update. For quite some time I have been having an issue with my apple tv 4k and Match frame rate settings. Samsung's February notebook launches include the Galaxy Book3 Pro 14, featuring a Dynamic AMOLED display and a 13th-gen Intel processor. I'm about ready to sell this thing and buy Apple TV. Seems the audio sync issue is new since TVOS 14.4 updated to TVOS 14.5 and currently 14.6. Id say the issue started about 2 months ago. I have tested with them and it's still not a problem. Very annoying. Aug 12, 2021 4:25 PM in response to Ccastle84. May 8, 2021 8:56 AM in response to DougCG. Samsung's Galaxy S23 Ultra is a high-end smartphone that aims at Apple's iPhone 14 Pro with a 200-megapixel camera and a high-resolution 6.8-inch display, as well as a stylus. Only from Apple TVs to either of my receivers am I having this problem. It either starts buffering, loses sync with the audio track or loses audio altogether. Reboot the wifi router as well. Alternatively, one could try turning on the Match Dynamic range and Match Frame Rate settings from the Match content option located under Video and Audio settings. Happens with our new Apple TV, but only on Netflix and only with shows where the Dolby logo pops up in the right hand corner at the start.Id assumed it was just a Netflix bug. Delighted to have just upgraded my home cinema after about 14 years. Wait until Apple TV downloads the update. :-( Just tried it.. Sep 30, 2021 5:02 PM in response to Bryantrichar. Just updated to the latest 14.6 release (version released yesterday). The only requirement is that your iPhone is close enough to your television for it to hear the sound. However, affected users may not have to wait for long as an upcoming tvOS update might address the audio out of sync issues. This doesn't typically occur with Disney plus or streaming movies from iTunes. frame matching etc. Very disapointing. #4. wozwebs said: Hi there, recently purchased the Apple TV 2022 128GB version to use with my Sony A80J OLED TV with the sound going via my Denon XR-2300 via HDMI ARC. Visit our corporate site (opens in new tab). For the past few weeks, many of them have voiced their concern that the Plex app is bugged with audio sync issues on their Apple TV. How to fix Plex audio sync bug on Apple TV, [Updated] Gotham Knights crashing issues on PC and Console trouble many (potential workaround inside), Google Pixel 7 & 7 Pro issue with poor video call quality on WhatsApp, Meet & other apps escalated for investigation. But when I go to play content from an app (YouTube, Netflix, hulu, etc.) Hes currently iMores lead on all things Mac and macOS, although he also loves covering iPhone, iPad, and Apple Watch. One HomePod mini, AppleTV 4K. Get the best of iMore in your inbox, every day! However, plays fine on the actual server. Sep 23, 2020. Copyright 2000-2023 M2N Limited E. & O.E. Rcxecutioner, User profile for user: If you love what we do, please consider a small donation to help us keep the lights on. May 7, 2021 10:30 AM in response to quaffle, Tried this approach, turning off match content - sync again - turn sync back on. dangregory, User profile for user: After update to tvOS 15 sound isn't in sync, Netflix and AppleTV has a lot of hitches and subtitles are gone. after updating Apple TV HD and HomePod stereo pair to 14.2 sound for videos no longer plays on the HomePods. I have reset both sets of devices, I get navigation sounds over the HomePods, but once a video starts playing the sound comes out of the horrible tv speaker. I am tempted to try the Beta, but I am afraid that it will brick my AppleTV like a previous beta update. Here's how it compares to the 2022 13-inch MacBook Pro with M2. I have the same issue but only if I use airplay to direct the audio to my speakers. Sep 30, 2021 3:10 AM in response to Bryantrichar, Same here, i've done a lot of test and this is just shameful. Apple occasionally offers updates to iOS, iPadOS, watchOS, tvOS, and macOS as closed developer previews or public betas (opens in new tab). Everything was just fine before the 14.5 update and now it's a shambles. Just updated my Apple TV 4K to 14.5 and it has completely thrown my Homepods out of sync with my TV speakers. Same for me, I have a house full of Apple TV 4Ks and 2 Yamaha RX-A1060s after TVOS 15, Airplay audio is ahead of video and increases as time goes on. Note: This issue applies to some TV models released in 2019 or later. Spoke to support over the phone, no fix in sight, no way to downgrade from tvOS 15 Really disappointed. But I have had nothing but problems. May not work for everyone, and should be installed with caution as it's impossible to downgrade to an earlier firmware - but this has solved the issue for me. Before 14.5, the wireless sync tool did a great job, now it doesnt. Audio is out of sync from video and delay increases over time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On iPhone: Tap Continue on the Wireless Audio Sync box. Source. any proposed solutions on the community forums. Apple disclaims any and all liability for the acts, Darryl0289, User profile for user: This has been happening to me too except also with TV+ and iTunes. Refunds. I can hear the clicks when moving between app tiles, or opening an app. You're now asked to tap on a notification box that's on a nearly iOS device to begin the sync process. AppleInsider may earn an affiliate commission on purchases made through links on our site. If you want a universal remote control that can do absolutely everything, and you don't care about the price, the Logitech Harmony Elite is hands-down the best remote you can get. During this time, Apple could change the process or remove the tool from a future beta version. So disappointed after a so boring release without new features, that even broke things that usually worked, Sep 30, 2021 4:10 AM in response to ayrtonoc. The issue first came to light after the tvOS 16 update and is yet to be addressed. It may not display this or other websites correctly. I have a high speed cable and running sound via hdmi . Thank you for confirming there are no differences in audio formats with both setups. 2 Kudos Reply All Topics Previous Topic Next Topic 8 REPLIES jpicco Apple TV hdmi to projector, audio Airplay to Yamaha RN602 which only support Airplay 1. User profile for user: I have verified that my internet and television are not the problem (the same show on Netflix works fine streaming through my television alone). Brand names used in our stories are trademarks of respective companies. It has been theorized that the problem lies with Apple's native device video player as apps that don't use the protocol, like YouTube, play back sound without issue. We got faster internet service and I installed an ethernet backhaul to the WiFi mesh unit closest to the problem Apple TV device. User profile for user: Although the updates were meant to fix some previous issues and add to the feature set, they ended up introducing more problems and spoiling the users playback experience. omissions and conduct of any third parties in connection with or related to your use of the site. Since tvOS 14, when using airpods pro with Apple TV, the dialogue is wildly out of sync. This adjustment should resolve the issue for the time being, at least until the official fix arrives. Control whether Apple TV outputs Dolby Digital encoded audio Decide what language to use for subtitles and audio tracks in foreign language content Calibrate your video or audio or check your HDMI connection to Apple TV Adjust video settings Watch Apple TV without disturbing others Set the language of audio and subtitles Adjust other audio settings I assume that going via the AVR first is a must for UHD content that is delivered by a player or local media server, so that you can use other formats like TrueHD / DTS etc? Jul 29, 2014. All of my devices are running 16.1 and everything is on the same Wi-Fi network. Yes, brutal sync issues with 14.5. Under Default Audio Output, make sure that the room with HomePod or HomePod mini is selected. Most movies/shows are 24hz format and will always be out of sync until we can calibrate under that again. Same for me! Frustrating indeed. This thread leaves me to believe its not just my tv. Some claim that they were able to play videos without any audio sync issues on the Infuse client. I searched and found the "wireless sync" option in settings, but that only seems to help bluetooth speakers or airplay stay in sync. Further, he discovered what could be a workaround by changing audio output to stereo in Settings > Video and Audio > Audio Format > Change Format. Or even restart the show from the beginning. I have the same issue although I'm using bose smart speakers within my audio environment. These workarounds involved tweaking the Wireless Audio Sync calibration and Match Frame Rate option. Play around with the value till the audio and video line up perfectly. and our A number of subscribers of Apple TV are discovering sound problems in recent release "Greyhound," with an audio sync issue being noticed roughly an hour into the movie. If you're moving a lot of data around, you want more ports than the Mac tends to offer and they have to be fast. Experiencing same issue with all live services. Buy, install, and forget about it. Same thing here using airplay with my demon amp after updating tvOS to 15. Restarting and resetting the homepod and after calibrating the audio numerous times, it didn't fix the issue unfortunately. Before this, he worked in the technology field across different industries, including healthcare and education. This makes it difficult to recommend Apple TV as a streaming device for anything but prerecorded material. This occurs when using Appletv app on a TCL tv. Now offering a wireless charger case, the popular earbuds feature the new Apple H1 headphone chip that delivers a faster wireless connection to your devices. Your iPhone and Apple TV are put through a series of tests that includes the playing of sound tones. Hasnt been a problem in the past. 1 Home Entertainment Tech Resource. You can't hear the test tone when airpods are connected. My setup is: Apple TV > HDMI > Philips OLED TV > optical > Sonos Soundbar. Plex is the go-to app if one wants to enjoy movies and TV shows all in one place. only. Robs1978, User profile for user: Please help. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Anyone have a fix for the audio going out of sync-specifically I see it in the history channel app. Apr 28, 2021 11:40 AM in response to ashtv. Under Calibration, click Wireless Audio Sync. ayrtonoc, User profile for user: omissions and conduct of any third parties in connection with or related to your use of the site. Apple may provide or recommend responses as a possible solution based on the information Makes the Apple TV useless, only YouTube works on it for me now," said Twitter user Ben Meighan-Carey. Your device will automatically restart while installing the updates. Then we suggest checking the audio settings on your Apple TV. He also keeps busy walking his black and white cocker spaniel, Izzy, and trying new coffees and liquid grapes. Apple TV users recently got the tvOS 14.5 update with several improvements but it also broke an existing functionality. How can they mess it up at generation 15 ? I think that timing protocol (PTP) that use Airplay2 for multiroom is used also for lip sync in 15.0 on AppleTV. Dear Apple, i've done half of the job for free, now it's your turn to fix the issue. Again, this seems to happen most frequently with Netflix and HBO Now. Watched two Netfix movies last night with no issues, but tonight the sound streams to my airplay Bose speakers ahead of the video. I think that Apple should address this issue in the next release: Airport is a proprietary protocol so they know it better than anyone else. The HomePods may have updated also, if you had them enabled to automatically update. DocMultimedia, call I've done some other test with my hardware: The same happens in all refresh rates (60,50,25,24hz), video modes (SDR,HDR,DV) and with frame matching on or off. The issues occur with all streaming services but seem to be slightly worse on YouTube than other services. Oct 4, 2021 1:09 PM in response to elmofles. The reason being that when I correct the delay using the TV, it only fixed the issues temporarily. Please help! The main problem that viewers are facing is the persistent audio sync issue while playing content on the app. Works great for years. Earlier, the issue was more pronounced on Apple TV, but now other platforms seem affected as well. YouTube TV audio is out of sync with video. Again, this was NOT an issue until my Apple TV updated. The problem happens multiple times on every episode I play, currently NCIS. Hi all, I've been having a lot of issues with audio sync between my Apple TV and my connected devices. It starts off fine but after about 5-10 mins it's completely out of sync with the video and completely unwatchable. The video signal is processed by. It seems that there is still no solution to this issue as users have tried resetting their devices among other workarounds. The "bad" ones are consistently bad, good ones always good. That said, we will keep an eye on the bug where some users face audio sync-related issues on Apple TV and other platforms while playing content on the Plex app and update this story as we come across any new information. ask a new question. I've been having a lot of issues with audio sync between my Apple TV and my connected devices. The No. I have Dolby enabled incl. Typically I make it a few minutes into a show before it starts. Not so much of an issue with something like Apple TV because it decodes and only sends out DD/+ which is fine over eARC? (Source 1, 2, 3, 4, 5) scarter17, User profile for user: What can I do? Apple TV is way more stable. any proposed solutions on the community forums. Major League Soccer's relationship with Apple TV+ could result in a string of soccer documentaries, with the production house behind Netflix's "Drive to Survive" onboard for the effort. Sync issue also appears to be pretty consistent across Netflix, Hulu, etc - so not just one platform. the audio from the show or video doesnt work. That's why we strongly recommend staying away from developer previews unless you need them for software development, and using the public betas with caution. When watching Netflix on Apple TV 4K only, every ten-15 minutes, the audio drops out for five seconds or so. I have to add +250 to 300ms to have the sound properly adjusted. With Wireless Audio Sync, your handset is used to identify and correct audio problems that sometimes occur when an Apple TV uses secondary speakers. Some TVs have an audio sync delay option in the tv settings. 1-800-MY-APPLE, or, Sales and Fix? Earlier, the issue was more pronounced on Apple TV, but now other platforms seem affected as well. For a better experience, please enable JavaScript in your browser before proceeding. Trying to watch football this morning on the Spectrum TV app, and the audio keeps falling out of sync and resyncing every 30 seconds. Apple TV audio/video sync issues Lately I've been having difficulty with lagging audio to video syncing with my Apple TV 4K. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Apple TV 4K, This is really blowing movie nights by the way. elmofles, User profile for user: If I restart it, the problem is temporarily fixed, but after about 5 minutes of watching Netflix or hbo now, the audio will start lagging. A number of Apple TV app and set-top box users are reporting a curious issue in which some content, including purchased and rented shows, play without audio. We have three 4K Apple TV streaming devices in our home and we were having sync problems on all streaming services with one of them. On top of that, since 15.1 and a lot in 15.2, the audio will just plain not work on my AppleTV until I've restarted it or power cycled it. I tried all the 16 codes available under the find my model portion on the Directv menu for programming an audio device & none of them work. When I connect my ATV to my soundbar, and then connect my soundbar using eArc to the TV, the audio/video seem to sync perfectly. However, the audio will drop again anywhere from about 30 seconds up to maybe 5 minutes later. Thanks to its large catalog of content, one can enjoy thousands of hours of video playback. Oct 8, 2021 11:21 PM in response to ayrtonoc. Any other ideas? Only thing is since my soundbar does not have HDMI 2.1 ports, Id rather run the ATV straight into the TV if at all possible. In a 30 min show I'll have to do this 3-5 times. I assume its better to have the original uncompressed digital audio vs the Apple TV decoding it and sending it out as DD+. after updating the iOS, my tv starts going out of time when I AirPlay the sound. PLEASE FIX ASAP! Not sure if you reset the Apple TV or HomePods or both? Even more frustrating is that it is only some of my mp4s, not all, although they all have identical compression and format (as far as I know). In five minutes it gets about 5 seconds off. According to multiple reports on Twitter, the Apple TV problem cropped up in July and seemingly impacts newly purchased or rented content, as well as content streamed by third-party services. Want to know more about us?

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