british airways stakeholders

Retrieved from https://business-essay.com/british-airways-companys-corporate-social-responsibility/, BusinessEssay. Another issue is establishing rights of all and a system of justice within the organisation. IAG combines leading airlines in Ireland, Spain and the UK, enabling them to enhance their presence in the aviation market while retaining their individual brands operations. British Airways is an airline company founded in 1974 with the aim to carry a large number of passengers from one place to another (British Airways, 2019). Clipping is a handy way to collect important slides you want to go back to later. British Airways premium economy seats are typically stocked at boarding with a pillow, a blanket, noise-canceling headphones and an amenity kit. Stakeholders Objectives of British Airways Parsa Lohani, FHEA, MCIM (Chartered Marketer) Follow HNC Tutor at Capita Talent Partnerships Advertisement Advertisement Recommended An Understanding Of Financial Communications And Investor Relations MSL 12.2k views 42 slides 2020 ADF ESG Report Final 327 views 41 slides 1. Stakeholders Objectives and its impact on Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. Along with this, it has been identified that British Airways should keep its employees informed all the time to maintain effectiveness in services provided to customers. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Now customize the name of a clipboard to store your clips. Communications consultant. click here. For instance: A new landscaped field extension to the parkland, which opened to, the public in 2011 continues to develop well. To analyze the stake holders in BA the power/interest matrix (Gardner et al, 1986) can be applied in terms of its power and matrix. Also, British Airways has established a separate department i.e. The company has also developed a CSR website. On the other hand, the accounting aspect of CSR is considered as a strategy that enhances efficiency and productivity. British Airways offer an effective return on investment to its shareholders to keep them satisfied with the organizational activities. /Length 3238 British Airways CSR (Corporate Social Responsibility) Analysis. Various forms of community and social activity, that the company plans to participate in, are charity and partnership with community organisations and NGOs to invest for community development. 3 0 obj This essay will demonstrate the application of communication and stakeholder theory, British Airways will be the brand that this essay will focus on from its background, history, and facts, it will also define its stakeholders and explain deeply on how to prioritise them in terms of their financial performance in the organisation, this essay will also analyse the reasons why it is been prioritised and its justification as well, on top of that this essay will use R. Edward Freemans stakeholder theory and also professor Milton Freemans shareholder theory to support its argument and standpoint and these two theories would relate to the practical situations of the organisation. Our model has grown and matured since its formation in January 2011. In other words art and scienc Activate your 30 day free trialto unlock unlimited reading. send you account related emails. Business Analysis Now customize the name of a clipboard to store your clips. Further, British Airways also provides various financial and motivational incentives to its employees such as effective remuneration packages, discounts on flights, training opportunities, etc. Web. Retrieved 27 December 2019, from https://www.britishairways.com/en-gb/information/travel-advice. Feel free to use our Schwartz, MS & Carroll, AB 2003, Corporate social responsibility: a three-domain approach., Business Ethics Quarterly, pp. 66-87. In this respect the importance of economic activity of the airline towards its employees is important, for airline is in a service sector where employees are the main touch points of the customers and the company (Phillips 2006). (British Airways 2012, p. 40). The aim of British Airways is to continually strive to provide higher growth to the companies, provide greater financial performance through generation of revenue, operating profit and creating cost reduction methods. The company should manage its competitors and suppliers all the time to gain a competitive advantage in the industry and to provide effective services to customers. Also, BA depends on various online travel agents as various customers buy tickets for traveling directly on various online websites. British Airways provide regular training to its staff members to increase the performance efficiency of its staff members. CSR is essential for businesses, because it is in businesss self-interest to have a healthy climate in the environment (Castka et al. Also, British Airways should monitor the actions and needs of people of the community to gain higher acceptance from the community. British Airways has been fined 20m ($26m) by the Information Commissioner's Office (ICO) for a data breach which affected more than 400,000 customers. 578m, 5.5% The company is committed to the development of the society, it has participated in various disability programs and cooperated with NGOs to provide benefit to the disadvantaged groups of the society. Drucker, PF. Web. plagiarism-free paper. It. 1 british airways, stakeholder analysis, petya laleva. Shareholders are important stakeholders of any organization and play a key role in various decision-making activities of the organization. British Airways has had numerous incidence with data breaches, but they were not as big as the one they faced last year. 1, pp. Along with this, various discounts and offers are also provided at regular intervals to attract large number of passengers. Activate your 30 day free trialto unlock unlimited reading. 1 Some of the key stakeholders in British Airways include its employees, customers, shareholders, suppliers, government, and the communities in which it operates. 216-224. British Airways is a global airline, bringing people, places and diverse cultures closer together for more than 100 years. Tap here to review the details. They must be concern for the quality of life, that is, for the physical, human, and social environment of modern man and modern community (Drucker 2001, p. 17). BusinessEssay. The models are applied to understand CSR as a strategy adopted by a British company. >> About International Consolidated Airlines Group, S.A. (IAG) is a multi-national holding company with majority stakes in a number of large airlines including British Airways (100%), Iberia (100%) and British Midland International (BMI). Staff member and other employees behave in a good manner with them. Strategic partnerships- British Airways is part of the alliance named Oneworld which contains other major airlines such as Alaska Airlines, American Airlines, Cathay Pacific, Finnair, Japan Airlines, Malaysia Airlines, Qantas, Qatar Airways, etc. You can read the details below. The chosen organization is British Airways. Flybe (pronounced / f l a b i /), styled as flybe, was a British airline based in Exeter, England.Until its sale to Connect Airways in 2019, it was the largest independent regional airline in Europe. The main objective of British Airways is to focus on aviation business, help people to move from one location to that of another and they will also help their customers in also moving the cargo. Topics covered in this session are: Why is knowing your stakeholders important? (2019). Our unique structure drives growth and innovation to generate superior shareholder returns. The internal drivers of CSR are flying start and CR senior sponsors group. We've encountered a problem, please try again. Hence, the ethical and morally upright conduct of a company may be considered as socially responsible action taken by it (Garriga & Mel 2004). An analysis of the CSR activities of the company as disclosed in its CSR report of 2012 is done using this hierarchical structure, which is then segregated based on the CSR activities presented by Caroll (1991). This increases the level of satisfaction . Customers can now check travel restrictions and entry requirements of any destination British Airways flies to with an online tool on ba.com that brings together the latest information for over 100 countries. Web. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. 1.2 Impact of different stakeholders on the business of British Airways It is also one of the objectives of British Airways to ensure the rights of its stakeholders with maintaining their growth and development. We will occasionally Our entire team is here to provide exceptional service from our signature warm welcome to ensuring that you arrive at your destination safely. Written Assessment - Match, Mitre and install cast ornamental cornice.docx, Cyber security_Praveen Parthiban(grade11)pptx.pptx, Online access and computer security.pptx_S.Gautham, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. The integration of CSR initiatives with the business strategies and practices of the company has become extremely important for companies (Carroll 1999). The third most highest financial performing stakeholders of British Airways are the customers, those customers are both from locally and internationally, 58% of them were male in the financial year 2016 and the rest 42% were female according to British Airways, the average annual personal income of their customers is little over 56,000 and their average age is 48, the total annual passengers of British Airways in the year 2016 was 45.9 million in which 6.1 million of those were domestic and the rest 39.8 million customers were international passengers from four different continents except Australia which according to British Airways annual financial report generated more than 1.7 billion in the year 2016 and that shows how financially important customers are to British Airways business. British Airways is the largest airline company actively providing services in the entire United Kingdom. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. 508, -98.5% FOCUSED ON OUTSTANDING CUSTOMER SERVICE. The key stakeholders are customers, employees, suppliers, and shareholders. Garriga, E & Mel, D. 2004, Corporate social responsibility theories: mapping the territory , Journal of Business Ethics, vol 53, no. This paper is a discussion of the CSR models. www.HelpWriting.net This service will write as best as they can. In this respect, it is of utmost importance to establish an equitable pay system, a culture of inclusion and diversity. Revenue passenger km Stakeholders in British Airways It is possible to classify stakeholders in British Airways as either British Airways has announced a codeshare partnership with Airlink, improving connectivity between the UK, Europe, North America and more than 15 destinations in Southern Africa. BA Stakeholders Stakeholder Relationships BA is for a two-way communication To learn more about this course, visit this link: https://www.mindsmapped.com/courses/business-analysis/business-analysis-fundamentals-with-hands-on-training/. Stakeholders Objectives of British Airways. The company should also take initiatives to deal with competitive pressures from various low pricing airlines. Web. Objectives of British Airways and Stakeholders Short term objective of British Airways. Shareholders: Shareholders are important stakeholders of any organization and play a key role in various decision-making activities of the organization. "British Airways CSR (Corporate Social Responsibility) Analysis." Further disclosure of the CSR efforts of the company is also an important aspect to demonstrate transparency. One of the sectors which have been brought under the scanner is the tourism industry, which, though has great benefit to the community, also has extreme negative social and environmental impact. 458m. Furthermore, British Airways approach is to develop a strong relationship with its stakeholders. Our vision is to be the worlds leading airline group on sustainability. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. 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British Airways is to be fined 20m after losing the personal and financial details of more than 400,000 customers in a cyber attack. . impact on British Airways. Along with this, British airways also provides details regarding the financial position of the company to its shareholders (Parsa Lohani, 2019). He said the Aviation Division is fully committed to provide all out facilities to various stakeholders in aviation. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. Training Further, the lowering of capacity at Heathrow airport in London and the increase in traffic of European airspace also post a challenge for British Airways. In this case, the reward system in place for the employees is an important unit to understand the fulfilment of the economic responsibilities (Cowper-Smith & Grosbois 2011). The airline has a reputation for its focus on customer service, . Its partnership with an NGO called Comic Relief UK helped to raise a hefty sum of 4.5 million within 2010-2012. APM Women in Project Management Conference 2019 presentation: Jason West, Key elements of it portfolio management Dipak Pimpale, Improved Business Performance Through Effective Portfolio Management, PMO for Supply Chain - Setting Up a Project Mangement Office for Non-IT, Introduction to Business Analysis - Part 2, How to Achieve Measurable Benefits Through Project and Organizational Change. All the functioning and operational activities of the organization are based on the needs and demands of its customers. On 22 February 2021, British Airways entered into a five year term-loan of 2 billion underwritten by a syndicate of banks, partially guaranteed by UK Export Finance. By accepting, you agree to the updated privacy policy. 83.9%, -7.8% - Flight status and schedules. The new British Airways loan is 2BN in funding from global banks, but mostly backed by the UK Government via its Export Development Guarantee. . Serving our community and planet is at the heart of everything we do, and we look forward to sharing our exciting sustainability initiatives with you. A financial management expert with a relative degree from the University of Melbourne, he is an expert in conceptualising and drafting assignments of management students. CSR has two dimensions in which it is analyzed economic and moral philosophy. Web. - Simple Flying. (2022, November 5). This is our most important journey yet one that leads to a better, more sustainable future. Various forms of community and social activity, that the company plans to participate in, are charity and partnership with community organisations and NGOs to invest for community development. 22,410m, 2.0% stakeholders such as customers, suppliers, employees and owners. Phillips, ED 2006, Corporate Social Responsibility in Aviation, Journal of Air Transportation , vol 11, no. Therefore, in-depth and thorough measurement and research are in place to provide this important information." (British Airlines, 2010) Customers are important not only to BA but to any business no-one can . That is why, I ordered British Airways Stakeholder analysis from this company and they gave me a good quality assignment. British Airways owner IAG suffered a significant shareholder revolt on Tuesday over plans to pay outgoing chief executive Willie Walsh and other executives large bonuses even as it struggles. Use this form to log in to your account or to create an account for the British Airways executive club, Connecting Britain with the world and the world with Britain. 1. Various stakeholders of British airways include customers, government authorities, employees, shareholders, etc. Web. British Airways is the largest airline in the United Kingdom based on fleet size, or the second largest, behind easyJet, when measured by passengers carried. This is why we want to make every trip you take with us a great experience. A stakeholder is any exclusive group or person who can influence the success of a company's goals or is influenced by the success of the firm's goals (Alexander, Britton & Jorissen 2005, p.. Describe the PEST factors affecting BA between the years 1995 2000? Published September 7, 2018. British Airways has adopted a number of competitive strategies to gain a large number of customers. Find out more The BIO Agency The. /Outlines 5 0 R u201322 Web. The companys participation in the London Olympics and Paralympics games had made it successful. The fine is considerably lower than the 183m fine which the Information Commissioner's Office (ICO) had initially notified the company of last year. Click here to review the details. The SlideShare family just got bigger. The environmental responsibilities, which the company participates in, are related to climate change, minimising noise pollution, bettering air quality and managing waste and recycling. With the spread of the tourism industry, it has been important to look into the social activity the companies do to ease their negative impact on society. Were proud to be part of the International Airlines Group. stream Another award system that the company has begun in 2012 is the Lean continuous improvement award (British Airways 2012, p. 14). 4,103m, -56.8 pts Case Study - Stakeholder theory and its 503-530. Order custom paper and save your time for priority classes! Assignment help for me has been my all- time confidant in providing me quality assignments. /Type /Catalog /StructTreeRoot 7 0 R Get inspiration for your writing task, explore essay structures, Send assignment task file through whatsapp! Activate your 30 day free trialto continue reading. Using British Airways, explain how the internal . Found a great essay sample but want a unique one? The substantial impact of the effect of industrial wastage on society and the environment has been known. STAKEHOLDER Analysis: To analyse British Airways Stakeholders will be used Mendelow's Matrix. We recognise that it has an environmental cost, which is why were taking urgent action to tackle the effects it has on our planet. Efforts should be made by British Airways to improve customer relations. British Airways Stakeholders. British Airways must keep its shareholders informed about various decision-making activities of the organization by organizing regular meetings and by conducting regular discussions on various key issues. Along with this, the information regarding the aim and objective of British Airways is also discussed in a clear manner. 1. Want to receive an original paper on this topic? Thus, it has been identified that British Airways should take various initiatives to increase its customer satisfaction and to improve its competitive advantage in the industry. As I know a few pilot 'social media influencers' and their effect on inspiring the next generation of aspiring pilots - I am keen to know how others feel about Click here to review the details. Following tabular representation shows the power and interest of each stakeholder of British Airways: British Airways has been the flag carrier airline company in the United Kingdom and articles perfectly articulate the stakeholder analysis of Britsh Airways ofthe United Kingdom. The recommendation of this study is that British Airways would do better if it tried to take more ethical and moral initiatives. So you do not need to waste the time on rewritings. Furthermore, it may lack current technical capabilities in . This approach helps in identifying the broader range of responsibilities of the corporation and suggests that hierarchical importance of ethics vis--vis other responsibilities (the CSR hierarchy is presented in figure 2). 2022. Nevertheless, there is an inverse relation in that stakeholder 's interests might persuade a firm's financial accounting law-making.. 1,155m, -95.3% /Type /Metadata Satisfied customers influence the success and growth of the business firm. What is an economic system: An organised manner in which a state or a nation allots its resources and allocates goods and services in the national community. 268-295. Looks like youve clipped this slide to already. (2019). /Subtype /XML The success of an organisation in market is determined by the execution and . Further wastage and recycling are important aspects of the environmental concern for the company. Long-run performance of an organisation is decided by the strategic management which is a set of decision and cover the area including environmental scanning, strategy formulation, strategy implementation and evolution and control. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Further, identification of the problems related to corporate governance without a proper reporting system is also a difficult task. Web. xmoFKw0OEQkhl84^}ZZ[ #Y#V`x /&. In addition to the above aspects, British Airways has diversified its product offering, hence maximising its cash flow. 404-424. We've updated our privacy policy. %PDF-1.6 British Airways: Engineering and maintenance services 2015b. legal department to comply with all regulations of government authorities. By clicking Send, you agree to our Just send us a Write my paper request. It is important that the questionnaire should be structured in such a way that it will earn the customer's trust before moving on to the behavioural questions. British airways aim at strengthening its service portfolio to gain higher satisfaction from customers. Shareholders, employees, government authorities, competitors, media, local communities, customers and suppliers are few of the most important stakeholders of British Airways that directly or indirectly impacts the working and profitability of BA. British Airways 2012. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Matten, D & Moon, J 2008, Implicit and explicit CSR: A conceptual framework for a comparative understanding of corporate social responsibility, Academy of management Review, vol 33, no. 8,747,000, 6.4% 5 November. To get a custom and plagiarism-free essay to British Airways and stakeholders Significant investment in technology will be required. This is an introductory course on the key concepts of planning and executing projects. Web. The company strives to reduce its carbon footprint. Page 1Classification: Restricted 28.2%, -59.0% The Chief executive and the Chairperson acted as the change agents for the company. Cargo tonne km Managing Change at British Airways, An Introduction, organisation development (case study of british airways ), BA Agile Decision Management - Impact 2010, Reasons to diversify in the airline business british airways, Case Study British Airways Stakeholder Analysis, 2015-06-09 Four Steps to Successful Retirement Plan Management, Improving bso services and sme performance through cleaner production, Benefit corporations changing the corporate landscape, NMIMS Solved Sem 3 and Sem 4 Dec 2021 Solution, Covid 19 impact on lenders & borrowers webinar.

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