viagogo refund australia

If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Also, buyers only pay once they have been to the event and had no issues. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. 6.6 No Agency. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. And I had to chase for my tickets. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". 5.2 Violations, Termination and Suspension. The "on its site" disclaimer that followed was in a distinctly lighter font. 1. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). 1.1 Introduction. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Released by: The ACCC has also advised consumers to steer clear of Viagogo. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Original price eur159!!!!! You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Contact Viagogo directly - raise a complaint & request a full refund. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. FILE A DISPUTE WITH YOUR BANK. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. We may investigate complaints and violations of our policies. Further information can be found at 6.1 No Warranty. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. We will also add sales or value added tax on our fees as applicable. Australian Competition and Consumer Commission (ACCC). 3.4 Indemnity. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. -Discover the hottest events in your area. At no time do We provide the Buyer's payment information to the Seller. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Infogram. My event is cancelled or postponed - What do I do? Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Minister for Small Business. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. Enter a valid email address (e.g. South Australia's Consumer . viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. And the original face value of our tickets was nowhere to be found on the site. Viagogo pays search engines like Google to appear at the top of search results for major events. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. 2.9 Seller's Confirmation Obligation. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. He described one category of representations as having been made on an industrial scale. 2.5 Tax on Seller Proceeds. We will also add sales or value added tax on our fees as applicable. We made the case to Google Australia that Viagogo is still up to its old tricks. Including any such items constitutes a material breach of these terms and conditions. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. Why can't I see my order or sale in my account? If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Here are our four CHOICE tips for safe ticket buying. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. 5.3 Disclosure of Information. We may also first deduct any amount you owe us from any amount we owe you. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. Why use viagogo? Ticket-holders to postponed events will be able. But you might not know you're buying from them. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. Viagogo DO NOT refund and are not contactable. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. 7.3 Additional Policies. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Form 1424 - Refund request. If you need to buy second-hand, know the risks. Your IP: (The final Australian dollar price for our two tickets was $445.). The parent sponsorship application fee cannot be refunded. How do I find tickets I've already downloaded? Event dates, times, venues and subject matter, which are listed on the ticket, may change. If you fancy a viagogo event roulette then use this company. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. When you do an internet search, do not use the word tickets. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. 7.1 Ownership of Intellectual Property. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Dont think you would be the lucky one. What ticket resellers must do Viagogo ranks 177th among Tickets sites. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . You also warrant that you own the tickets and are authorized to transfer or resell the tickets. THEY ARE SCAMMER! We often link to other websites, but we can't be responsible for their content. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. Unfortunately, postmarked entries after June 5 will not be accepted. 2.12 Seller Payment. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. This includes reports four tickets to . ! Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. You consent to the exclusive personal jurisdiction and venue of Swiss courts. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. For more information check the Skilling Australians Fund Levy information at Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. the sponsorship or nomination was not successful. ASK FOR A REFUND FROM THE RESELLER. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 2.15 Claims under the viagogo Guarantee. 3.2 Other Information. She was told that up to 200 people had also been turned away due to fake tickets. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. Safe ticket buying if you're going to a gig or sporting event. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. She warns other event goers to avoid Viagogo at all costs. Copyright (c) 2006-2023, viagogo AG. How do I unsubscribe from your newsletter? ACCC chair Rod Sims said: Viagogos business practices were unacceptable. 1.4 Modification. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. After you raised a dispute did paypal stop or refund deduction from card? PLEASE REPORT THEM TO PREVENT MORE VICTIM! CHOICE supports the First Nations people's Uluru Statement from the Heart. Dec-23-2017 03:49 PM. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks.

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