splashtop mouse not working
Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. Perhaps Mark from Splashtop may have an answer. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. Ive tried every driver, policy changes, and display setting changes. Sadly, 720px is the highest resolution currently supported by the driver. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. You can edit the tracking speed, edit cursor size and color, and more. (Idk why) Your The office display fills the monitor, so users wont see anything from the home computer/laptop. Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. Is there a way i can do that please help. The user goes to the web page and downloads and runs the app. Copyright 2023 Splashtop Inc. All rights reserved. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. Actually it would allow you to work out whether you have an exchange error or a network error. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. Im using Windows 11. I have posted useless answers to others' thread before when I misinterpreted their issues. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. Wait for Windows to detect the mouse again once the installation is complete. I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. In the upper right you can access your account information and subscriptions. Automatically blank the remote screen when connected. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. Oh my gawd, Id have your babies if it were biologically possible!!!! Splashtop wired xdisplay not working is a very common issue for Android OS users. Try It Free Buy Now. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. My tablet and computer are on the same local network. The purpose of this function is to prevent other people from accessing the connected host remote computer. This black screen will linger for a few seconds, and then the app crashes. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. thank you !!!! It's a two part server/workstation software enabling for remote USB and found it here: I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. Click " Additional mouse options " on the right side of the screen. Your remote access session is complete! Haha, you get the award for the most enthusiastic reply posted on my blog. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. I reinstalled the driver etc. Supports Windows, Mac, and Chromebook. Open the app to see if Splashtop runs as intended. 0 This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. and was challenged. That means an issue SPECIFIC TO Exchange servers, so recommending Kerio or any other mail server is 100% IRRELEVANT because a "specific Exchange server" issue is NOT a network problem and "isn't receiving emails" is not "specific" to Exchange. This topic has been locked by an administrator and is no longer open for commenting. NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. Cant you just use VNC or something similar? Splashtop Personal app introduction; Hot Topics. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). From the interface, you'll see a list of all remotely-accessible devices. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. Sound like it is working. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. We will need your help to reproduce the issue then collect logs. RDP is NOT open to the Internet in general). In the Mouse properties window, change the Scheme to Windows Black (system scheme). I even got suggested to get a new mouse. After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. Click " Uninstall " to confirm. LOTS of people here use Splashtop. 2. Get started with Splashtop for free with our free trial below to get unlimited remote access to your Windows and Mac computers from your iOS (or practically any other) device! Chief Technology Officer at OnePlace Solutions. I'm a freelance writer specializing in technical communication. Below weve provided several ways to resolve Splashtop connection issues. OMG!!! Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! If not, its a quick learning curve. It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. This does work in LogMeIn, TeamViewer and GoToMyPC. I was about to start digging into Citrix settings. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? Working remotely from your iPad and iPhone just got a lot easier. Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. Choose Uninstall. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams For those utilizing a Windows 7 OS, users must install any additional printer drivers. All i did was google remote desktop mouse pointer disappears and this article showed up. So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. Use the table below to navigate to it. Here are some tips you can follow to protect your privacy while working remotely: Enable the features to prevent tampering by others during a session. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. Copyright 2023 Splashtop Inc. All rights reserved. This is indeed helpful, thank you so much. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. Interesting, I havent seen this behavior. Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. Sorry JR Im still on my learners plates when it comes to Mac . QED. Cookie Notice Change), You are commenting using your Facebook account. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. Right-click on each mouse and choose " Update driver .". Click here for a blog post on remote accessing and controlling Android devices with SOS. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7.
splashtop mouse not working