stonewater customer promise

Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. If you are a tenant and have not yet registered, Stonewater customer community group on Facebook. Customer enquiries. Online/Remote - Candidates ideally in. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Scheme Co-ordinator Does there seem to be diversity at Stonewater? https://lnkd.in/eskQbV8D 2 Stonewater reviews. These agencies . Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. Customer Service Rep, Remote Customer Service. 0 Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Phone us: 01202 319 119. Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. . -Maya Angelou They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. For all general enquries, including queries about your agreement, paying your rent etc. Questions were not too difficult and it felt very relaxed. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Call your management office directly or the local authorities at 911. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. You can see our performance for the last quarter, as well as the previous reports on our website. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. David Lockerman, Customer Experience Director. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Changes won't be saved until you sign up for an Enhanced Profile subscription. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. Use this form to report any non-emergency repairs or defects. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. You must do this within 15 working days of our response. To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! California Insurance License #0G51436. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. Over the last three months weve carried out a whopping. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 ;R?q:40? After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. %%EOF hlRmk0+}K`,j"c[IvNsztiDc@h stonewater customer promise. Our customer commitments are the service standards weve set with you. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. Stonewaters goal is not to work with general agents or quote mills. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. The Customer Complaint Panel who are they and what do they do? Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. ^Alex. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. Government contracts account for 3.7 million employees in the United States. Stonewater Financial Integrity. Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. Read 1 more review about Stonewater. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Listed on 2023-03-03. We aim to respond to all email queries within two working days. Pan Sussex priority alignment with Brighton and Hove Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. This form will not work unless you enable cookies. If it matters to our customers it matters to us." Isgho Votre ducation notre priorit . Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. Stonewater is a leading social housing provider. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. Day 5 of #NCSW2022 is Customer Service Recognition Day! #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof If it matters to our customers it matters to us." Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. Select Accept to consent or Reject to decline non-essential cookies for this use. This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Bournemouth - England - UK , BH2 6ED. When expanded it provides a list of search options that will switch the search inputs to match the current selection. You could be our next: Learn more in our Cookie Policy. This latest performance shows some areas where were hitting our targets and others where were not there yet. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. . please contact your property management office. We'll assume you're ok with this, but you can opt-out if you wish. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . z[|WC{]f. Not to mention all the roles that make a business function, in HR, Finance and IT. Remote/Work from Home position. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. Customer APP ID: stonewater. Keeping customers safe and delivering quality services to you really matters to us. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Retrofit is a key solution to some of the energy bill challenges were facing today. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Home Realizacje i porady Bez kategorii stonewater customer promise. stonewater customer promise. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. Stonewater did an excellent job of communicating before, during and after our recent roofing job. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Largo FL 33777. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. You can find it here. Interviewers were very welcoming and made me feel at ease. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. stonewater customer promise. Copyright Stonewater. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. You're family. Excellent customer support. You can see our Customer Commitments here. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. To get a job at Stonewater, browse currently open positions and apply for a job near you. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development.

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