aritzia return policy covid

Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. It can take up to 14 days to receive and have your return processed onto your original method of payment. Please note swim tops, bottoms, one pieces and accessories can only be returned online. ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Despite the challenges, our beautiful product assortment, best-in-class distribution centre, aspirational website, and response from our loyal clientele led to e-commerce growth in excess of 150% through the end of May 2020.. As much as real estate is a priority for Aritzia, the brands digital footprint is also a critical part of its strategy. Walmart's Return PolicyCOVID-19 Changes. Here, at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. The Canada-based retailer saw outstanding client response to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. "Our goal is to do our part for the global well-being. Until then, well be right here online and at your service. To our frontline COVID-19 healthcare heroes, thank you for your fearless service. 16, Aritzia had closed all its stores, working quickly to reroute its business through digital channels. After the Black Lives Matter protests last summer, Aritzia started by investing $1 million to expand and strengthen its Diversity and Inclusion Program and established an Executive Diversity and Inclusion Committee led by Wong. All proceeds during this time go directly to the Aritzia Community Relief Fund 100% of which will be distributed to our people. 2023 Vox Media, LLC. This report by The Canadian Press was first published July 9, 2020. Key trends are edited and a curated collection of women's brands, many of which are exclusive to Aritzia, evolve each season. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American. Everything were doing is with input from people throughout the Aritzia team. When typing in this field, a list of search results will appear and be automatically updated as you type. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. Net revenue increased by about. Your response to our Thanks To You Sale has been overwhelming, humbling, nothing short of inspiring. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. Aritzia's staff and its families through COVID-19, EveryStylishGirl's Career Advancement Directory. It is a priority for CBC to create products that are accessible to all in Canada including people with visual, hearing, motor and cognitive challenges. Starting May 11, Aritzia Community Sponsor Packages will be available for registration on Aritzia.com. To date, it has contributed more than $36 million in product donations, financial support and volunteer hours to non-profits and Aritzia Community partners that share its values. All Consumers from New York to Vancouver were shopping for elevated, modern essentials IRL until, of course, things changed. Youre in good (clean) hands.As we welcome you back through our doors, you can enjoy Everyday Luxury at ease, knowing that weve taken industry-leading health and safety precautions. They have invested in digital capabilities like personalization, size optimization and convenient payment options, and are delivering a high-touch, elevated in-store experience. Aritzia's strong financial position, with $274 million of liquidity in place at the end of the third quarter, enables it to weather further uncertainty while continuing to take advantage of unparalleled opportunities. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. To ensure the safety of our people is at the forefront of what we do, weve moved our Support Office and Aritzia Concierge teams to a flexible working environment. Sales for e-commerce increased almost 47% to $148 million and 162.2% from the third quarter last year. With Love, "When we made the decision to close our stores in. These recommendations are applicable to Alberta and may differ from other jurisdictions. While Aritzia has managed to survive and thrive in 2020 a year that will be remembered for the acute challenges it's posed on all businesses the brand's ability to remain profitable can, and should, be continued by raising the stakes on inclusivity. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us. Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own. For every package purchased (you can pick up the Diamond package for $100 or the Double Diamond for $200), Aritzia will donate two back to the community on your behalf. Don't worry, you can unsubscribe from our mailing list at any time. expressly prohibited without the prior written consent of Toronto A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. Were doing our best to balance whats right for our people, our clients, our partners, and our communities. TnAction Spring 23 just launched. Star Newspapers Limited and/or its licensors. Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. Free shipping & free returns on all orders, all the time. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. So we did not layoff or furlough anyone as it related to COVID-19. (Aritzia currently has approximately 4,000 team members.). FRIDAY, JUNE 19 - A Letter to Our Community, ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS. Aritzia started a phased reopening of stores on May 7. If you return items purchased via PayPal in store, well exchange them or issue you merchandise credit. Your repair is safe and secure at the store location you dropped it off at. Jennifer Wong, COO and president at Aritzia, Photo Credit: Evaan - https://evaan.com. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. Not only did this aesthetic reflect consumers' stay-home reality, creating styles they could see themselves in it also, in many ways, called upon the influencer-popularized It-girl aesthetic, through which Gen-Z millennials are used to shopping online. Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. Social distancing guidelines also meant that Aritzia, like many other brands, had to call off Spring/Summer 2020 collection shoots; a move that wound up inadvertently amounting to huge successes. Retail sales exceeded expectations in the U.S. TnAction Spring 23 just launched. It says customers will still be able to continue shopping through the company's website for the time being. Click to View our Accessibility Statement. Your consent is not required as a condition of any purchase. Subsequent instalments to Afterpay may be required. (To date in fiscal year 2021, which started March 2, 2020, Aritzia has opened two new boutiques and expanded or repositioned two existing boutiques in Canada, and opened five new boutiques and expanded an existing one in the United States. Lets continue to take care of each other. Interested? Aritzia is a vertically integrated, innovative design house of fashion brands. Aritzia has shared snaps from grateful nurses and medics with POPSUGAR, which were posted on social media to thank the retailer for the thoughtful packages. Our retail came back stronger than pre-pandemic levels, and for the first time since the start of the pandemic, all of Aritzias boutiques were open for the entire duration of the quarter, Hill said. Shop Now. Still, theres no disputing the power of a major celebrity social media endorsement. Today, Aritzia is a leader in the retail industry with a world-class team, a loyal community and an exciting future ahead of it. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. And well do absolutely everything in our power to keep it that way. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. While we recognize that this is an unsettling time for all, we hope our efforts can provide you with a little sense of normalcy and comfort. Every day Im honored to work alongside a world-class team of smart, ambitious, talented women building and thriving in long-term careers, Wong shares. But as long as we continue to do what we think is best and continue to do what we see as right, that will guide us and lead us towards positive outcomes whether it's within our company or whether it has a bigger impact on our community., This is a BETA experience. Thank you for supporting us, so we can support our people. As POPSUGAR editors, we independently select and write about stuff we love and think you'll like too. Here's what to expect when visiting our boutiques. If you purchased from aritzia.com, you can ship your return back via mail using your return shipping label included in your order. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. to colleagues, clients or customers, or inquire about Sale items marked with a discount of 50% or greater are final sale. As a fashion brand that is leading with empathy, action and innovation, and an optimistic story in the retail landscape, Aritzia is experiencing success by doubling down on a formula that is working. How can I find out if my local store is open? Hours are as follows: Bottom line Both companies. I write about retail, fashion and beauty. According to a 2017 study by International Journal of Fashion Design, Technology and Education, the AAW (Average American Woman) is a size 16-18. Its Time For A Dress Refresh Shop The 9 Biggest Styles For Spring, How Dressing Weird Became The Ultimate Fashion Flex, TZR Editors Share The Fashion Trends They Are Investing In For Spring, Diors Fall/Winter 2023 Collection Was A Nod To Strong Women In History. The Company designs apparel and accessories for its collection of exclusive brands. In reaction to the earnings, one retail analyst said the retailer is firing on all cylinders.. Return processing typically takes 7-10 business days. The brand's mystifying success story has offered a glimmer of hope for brands who were harder-hit by the pandemic and looking for ways to rebuild. The adjusted net loss was $24.9 million or 23 cents per diluted share compared with net income of $18.5 million or 17 cents per share rrmfor the first quarter the previous year. Aritzias net revenue for the first five weeks of the second quarter were down 25 per cent to 30 per cent compared with the same time last year, said chief financial officer Todd Ingledew. The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. In addition, one of our board committees oversees governance and diversity, which includes consideration for female representation both on our board and in senior management positions. Pack and ship your return, following the instructions outlined on the Return Confirmation page. Message and data rates may apply. The return-to-work policy, including masking and antigen testing, for employees and students with COVID-19 remains unchanged. We work hard to create opportunities for young women to join the workforce and gain skills to grow in multiple career paths because championing, supporting, and growing women in leadership and across all levels of our organization is core to our beliefs., Tasha Tilberg with her twins, wearing the Cause Mom collection, a unique collaboration with Cause We [+] Care, Photo Credit: Courtesy of Aritzia. Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. VANCOUVER - Aritzia Inc. reported a first-quarter loss and revenue drop after temporarily closing all its stores due to COVID-19 health precautions, but the clothing retailer sees an opportunity . Some of Aritzias activities over the past year that stand out and were spearheaded by Wong include its leadership during the pandemic and how it gave back to its communities; creating an optimal framework to enhance its digital selling and e-commerce during store closures; and walking the talk by operating from the mantra that real change starts from within.. In celebration of Giving Tuesday Now - "a global day of unity to take place on May 5, 2020, as a response to the unprecedented need caused by COVID-19," according to its website - the clothing company will donate $10 million worth of clothing to thousands of Canadian . To order copies of Insider info on sales, new arrivals and more good stuff. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. Aritzia has a pretty strict (and somewhat unique) exchange policy. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. We appreciate your patience during this time. When typing in this field, a list of search results will appear and be automatically updated as you type. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. "Our clients have faced a lot of change this year as a result of COVID-19 and the comfort and consistency of beautifully made clothes is an Aritzia constant they can count on.". I cover captivating visionaries in fashion & lifestyle. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. In our few workspaces that do remain open, we are taking industry-leading precautions to keep our teams healthy and safe. A Return Label has been provided with your original order. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. When asked if Aritzia has plans to expand its size offering to better represent the American shopper, Hill shares that there are plans to "offer this in some products." "This gift to essential workers has become a staple piece of clothing, thank you @aritzia," one woman posted on Instagram. The company said it would be offering free shipping and free returns on online orders in the meantime. While our boutiques will remain closed until its safe to reopen, were committed to ensuring job security for all our employees, for as long as we can. Online purchases can be exchanged in store. Were happy to find out for you, please contact our Aritzia Concierge team on our aritzia.com live chat or email. Opt to get texts or calls with insider info, offers, invites and other fun surprises from Aritzia through your phone number below. Super Puffs immersive pop-up environments, called Super Worlds, were developed by Aritzias creative team and Willo Perron, the designer credited with Drakes flyingFerrariand Jay Zs 4:44 album, among other projects. Aritzia has a ten-year lease on the iconic former Dean & DeLuca space. A Cisioncompany. Sorry, no refunds to original form of payment for sale or discounted items. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. Aritzia is also giving customers the chance to purchase a set for healthcare heroes with a "You Get, We Give" initiative. "We are in an unprecedented position to expand our product lines' depth, which includes sizes, length, colors, breadth, [and] new style developments We recognize that additional sizing choices will be important moving forward." See, Click to View our Accessibility Statement. All sale and discounted items bought in store are final sale. To order presentation-ready copies of Toronto Star content for distribution The Company designs apparel and accessories for its collection of exclusive brands. Aritzia is making an initial donation of Community Sponsor Packages (320,000 clothing items) to 80,000 frontline healthcare workers in Canada and the USA. Opinions expressed by Forbes Contributors are their own. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. She rose through the ranks from assistant store manager, to manager, to vice-president of operations. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. Through the Aritzia Community Relief Fund (ACRF), all sales were donated to supporting Aritzia's staff and its families through COVID-19. The retailer opened a new boutique in Nashville and expanded four boutiques with its Troy location breaking opening-day and opening-weekend sales, Hill said. Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11 I dropped an item off at a store for repair. After this time, a merchandise credit onto a Merchandise Card will be issued for a period of up to 40 days from the shipping date. The program came together with Good360 to create a sponsor package consisting of two cotton tees and two pairs of leggings made of sweat-wicking material, each stitched with an exclusive Aritzia heart logo in gold and 10,000 have been distributed to those on the front lines of COVID-19. Approximately a year before the pandemic started in North America, Aritzia's 97 boutiques were responsible for more than three quarters of the company's overall revenue. VANCOUVER - Aritzia Inc. reported a first-quarter loss and revenue drop after temporarily closing all its stores due to COVID-19 health precautions, but the clothing retailer sees an opportunity to expand its business amid the global pandemic. Aritzia stock is trading at the next 12-month price-to-earnings multiple of 20.4, which is lower than its historical average of about 25.8, offering a good entry point. In early March, when COVID-19 first began rearing its head around the world, few could imagine the toll it would take on the fashion industry. |, Don't worry, you can opt out any time. As a group, they are Aritzia to Release Third Quarter Fiscal 2023 Financial Results, Aritzia Announces Closing of Secondary Offering of Subordinate Voting Shares, Aritzia Presents its Fiscal 2027 Strategic and Financial Plan, Powering Stronger. Aritzia Community Relief Fund + Our People. Sales growth inthe United Statessustained unprecedented momentum, increasing 115% and representing 44% of our total revenue in the quarter, Hill said, in the company release. "Well take those learnings into account as we move forward." |. "The minute we closed all of our stores in mid-March, we started planning to reopen. Gift cards may not be redeemed for cash or refunded unless required by law. This table provides guidance and recommendations for immunization providers when immunization errors/deviations have occurred involving COVID-19 vaccine. Wong was named COO in 2007, and in 2015, was named president & COO of Aritzia. On this page youll find store info, shipping info, and all the As to your most pressing Qs. For purchases made online, you can return your purchases online and in store. It was the culmination of this move, along with Aritzia's excellence in offering "Everyday Luxury," that enabled its e-commerce to grow in excess of 150 percent in just one quarter. Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. Review your return details and click 'Process Return'. If you return items purchased on aritzia.com via Afterpay in store, we'll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. Wong explains the growth of Aritzias e-commerce: Upon the closure of our boutiques, we took immediate action to drive e-commerce revenue, adjusting our product, marketing and operational strategies appropriately. The Administration's plan is to end the COVID-19 public health emergency (PHE) on May 11, 2023. "Our goal is to do our part for the global well-being. We are not able to offer exchanges online. By working with organizations that have expertise in nonwhite representation, mending singed relations with Black consumers and radically pivoting its internal treatment of Black employees, the brand has the opportunity to grow authentically, so long as it is willing to change. While successful in keeping its team intact, the move received mixed reviews from its online community. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. The Vancouver-based retailer closed its 96 stores on March 16 and saw a significant decline in sales in the first two weeks of that month. Learn More.If your local boutique hasnt reopened yet, you can continue to shop everyday luxury here. According to Bloomberg, the plus-sized market alone has $20 billion of buying power. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. After 14 days of reopening, we will no longer accept returns or exchanges. When search suggestions are available use up and down arrows to review and enter to select. It will also be donating all profits to the Aritzia Community Relief Fund to support its . Packages are free of charge for licensed Canadian female healthcare workers, including doctors, nurses, and healthcare aides caring for COVID-19 patients in hospitals, COVID-19 assessment centres, and long-term care homes. Section: COVID-19 Return to Work on Campus Series Policy Number: 1102 Responsible Office: Human Resources Effective Date: 7/30/20 Revised: 9/28/21; 11/2/21; 1/13/22; 10/19/22 POLICY. There were many firsts: our first-ever capsule collection,featuringfor the first time our remarkable Aritzia people,and with 100% of proceeds going to our Aritzia Community partner organizations.. The analyst noted the brands expansion into the cozy and comfort category, perfectly mirroring consumer demand for more casual and relaxed, at-home pandemic-dressing, Burrows said. Your Aritzia. Join the Aritzia Research Community for a chance to provide valued feedback and receive an Aritzia gift card in return. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. Aritzia did not request any additional contribution from its customers beyond the entirety of sales for the limited time. All sale and discounted items bought in store are final sale. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. What if I need to return or exchange something? The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. For more information on Afterpay, please see our Afterpay FAQ. Updated 2/14/23. Should you need anything else, you can always reach us on our live chat or through email at service@aritzia.com. Subsequent instalments to Afterpay may be required. Delivery of the Sponsor and Sponsor Packages will begin in late May and continue throughout June. permissions/licensing, please go to: www.TorontoStarReprints.com. "Our goal is to do our part for the global well-being. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Box 500 Station A Toronto, ON Canada, M5W 1E6. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. We will gladly refund (in original tender) regular-priced, new merchandise within 30 days of the shipping date. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Description. The executive said, while everything is working right now, its about 50% of the way there. The brand, founded in 1984 in Vancouver, is in the process of investing in social media and building that team, he said. What health and safety measures have you implemented? To date, its actions include donating $100,000 to Black Lives Matter and the National Association for the Advancement of Colored People (NAACP); implementing mandatory training and education on systemic racism, racial inequality and social injustice (courses are required for all current and future members of the team; the education covers conscious and unconscious bias, micro-aggressions, stereotypes, inclusive language, privilege, effective ally-ship, and more). Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from.

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