crawley borough council housing repairs

Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. To provide you with the best online experience we use a range of essential site cookies. The cooperative is reducing the supply of hot water due to. You can request it through your 'My Housing Tenancy' online account. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. These cookies will be stored in your browser only with your consent. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. Housing Disrepair Our housing in Havant. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. Map. The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. 2. crawley borough council housing. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Emergency out-of-hours repairs. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. Office 3750 They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. If youre a secure tenant, you have the right to carry out improvements to your property. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Crawley Borough Council. . You should get several weeks warning of any work needed. How we can help young people in Crawley with housing issues. East Ham Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Council housing in Crawley is a mixture of flats. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. Appointments may be carried out by our own employees or by contractors. We are committed to dealing with all complaints equitably, comprehensively, and in good time. crawley borough council housing. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . We can help make it easier and more accessiblefor you to live in your council house. Your own home. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Crawley Borough Council. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. More details are in our Complaints policy. . Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. Special circumstances for accepting a review after 1 month has passed may be considered. Well send you a link to a feedback form. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. Crawley Homes has implemented a new housing IT system. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. Somers Orchard - former Horatia and Leamington Houses site. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Assessment of housing need under the Housing Act Part V11 (Homelessness). More. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. visit our Code of Conduct page which will guide you through the process. There are another 15 similar residential tower blocks around the borough. Services available to private rental tenants in Crawley, including grants and loans. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. This website uses cookies to improve your experience while you navigate through the website. For further information and guidance see Bogus callers and phone fraudsters. You have accepted additional cookies. Share Friendly and fun place to work Content and site Copyright Crawley Borough Council 2020. How to rent one of our 5000 garages or outside storage cupboards. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. This category only includes cookies that ensures basic functionalities and security features of the website. Emergency out-of-hours repairs. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. 1986 Crawley Borough Council election. All rights reserved. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). Confirm Password *. Outwood Academy students were served a table tennis masterclass from Paralympic gold medalist Will Bayley, as part of a campaign to inspire young people. London Corporate purchasing card services for the London Ambulance Service. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim.

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