footasylum returns faulty
I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Round and round in circles. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Perfect from start to finish. 1. We hope to see you again very soon. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Giving one star so I can leave this review. Hey Karl!Thanks for taking the time to leave us a review. Price was unbelievable for what I got! There was a problem. We are so glad to hear you are happy with the service. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Change of mind returns accepted. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Stay ahead of the game with the latest trainers and clothing from Footasylum. 2023 Trustpilot A/S. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. 299.99. Hey MattThanks for taking the time to leave us a review. Thanks. 44.99. We spoke to Footasylum's senior leaders . In real life, they are dull, boring and have no character at all. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Why have i been rejected for my return as the item was faulty? I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. We also ensure all reviews are published without moderation. Ordered Nike trainers. * One or more of these files was not uploaded due to an invalid file type. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Hey Getta,Thanks for leaving us a great review. Ordered and paid on 10th December my daughter's Xmas present. - Anonymous. Tried to send Crocs back as they didnt fit my daughter. Editor, Marcus Herbert. Anyone can write a Trustpilot review. Got them cheaper than any other website. If you miss this window, youll have to go through the returns process. Ordered almost 400 worth of clothes for my son on the 12th of December! We use dedicated people and clever technology to safeguard our platform. To break them up politely to ask for helpit was like I had sowrn at them. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. A simple full refund is all I wanted from the first time I was messed around!! 4. Next time it will be JD SPORTS for my next purchase. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Thank you so much. Check out what 59,467 people have written so far, and share your own experience. Find out how we combat fake reviews. That is great news about the fast delivery.We hope to see you again very soon. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. We use dedicated people and clever technology to safeguard our platform. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. I have sent them back the undamaged trainers in a damaged box as I received them. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Please note that we may share your email with the company to verify your order. They all fit perfectly. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. You have disabled javascript in your browser, please enable. | Read 2,661-2,680 Reviews out of 55,033 If you'd like to return your order, you can within 14 days of receipt. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Since Footasylum doesn't have a customer service number I had to text them. Replies to negative reviews in < 24 hours. Ordered item was faulty. I would definitely recommend and will be a returning customer. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Perfect from start to finish. I have sent them back the undamaged trainers in a damaged box as I received them. Code Expires. Verification can help ensure real people write reviews about real companies. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. You have 28 days to return your items and you'll need your original receipt or delivery note. That is great news that they arrived a day early!We hope to see you again very soon. Sign up to the newsletter to get style updates, exclusive info on sale events and more. very helpful as Liverpool didnt answer the phone. Shocking company - bought two items trainers and sliders order value 100.28 never received. Next time it will be JD SPORTS for my next purchase. Shocking service avoid disappointment. All in all, satisfied with my purchase and dealings with this shop. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. - KM, posted 1 year ago Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. That is great news that they arrived a day early!We hope to see you again very soon. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Ordered standard delivery, was dispatched the next day & arrived the day after. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Help future customers by talking about customer service, price, delivery, returns & refunds. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. They have scribbled size 7 on it. This arrived within only two working days and all items were delivered intact and all there. In November 2022 I placed an order with FootAsylum and it never came. Totally shocking service in regards to a faulty item that they . Return an item in 3 ratings with the average rating of 4 out of 5 stars. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Over 90 off RRP. Shoved the card machine into our face. Which are the instant chat and the WhatsApp!! Companies can ask for reviews via automatic invitations. 2023 Trustpilot A/S. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. This will need to be done within 20-30 minutes of ordering. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. No greeting, no please, no thank you. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Totally amazing service cannot fault. And would recommend to all my friends amd family. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources.
footasylum returns faulty