item not as described ebay return shipping

Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. The condition of the returned item is important, so repack it carefully. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. You dont need a special printer or self-adhesive labels when printing return shipping labels. naM fo elsI. You can choose whether to accept returns if a buyer changes their mind about a purchase. Your email address will not be published. Do you have to accept returns to sell on eBay? If you bought it over eBay and it isn't right, it's the seller's problem not yours. How to issue a partial refund after the item is returned. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. This doesnt happen often, but it has happened! So having a returns policy can give you a competitive advantage. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. 11:35 AM. This is a good option for low-value items. What Do You Do? Buyer pays for return postage: . Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Once you request a return, the seller should get back to you within 3 business days. All Rights Reserved. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Very unfair on seller and ebay part. What if an eBay buyer damaged an item and wants a refund? EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. If the return request is for Item not as described, I get them to let me know why they think it is not as described. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! Some returns may remain open for up to 35 business days. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. But the seller should communicate with you. It covers purchases paid with PayPal and most other electronic payment methods. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. Select your reason for the return and enter a comment about why you're returning it. Good luck and sorry you encountered this circumstance. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Your eBay buyer claimed the item was not as described. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! A buyer insists the item was not as described in order to force a return. Refund the buyer, the buyer keeps the item. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. On the next page you'll see the refund amount. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. I'd really like another option. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. I don't plan on stopping any time soon. Located in: Ciudad Autonoma de Buenos Aires, Argentina. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. When a buyer opens a Not As Described case, the sellers options are few. But it is. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). 07-05-2020 If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Disclaimer. - edited Do not give a refund without getting the item back! If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. So would all sellers. So what do you do when a buyer says item not as described? However, it does happen and when it does, I have to deal with it as best as I can. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. This can be useful when the buyer isn't completely satisfied with their purchase. How long should I give a seller to fix the problem before I contact eBay? Check the seller's return policy in the listing to see who is responsible for return shipping costs. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. It covers purchases paid with PayPal and most other electronic payment methods. Here's how to print an eBay return shipping label: Go to Purchase history . If you choose to use your own carrier, we recommend using a tracked service. Copyright 1995-2023 eBay Inc. All Rights Reserved. Good luck! Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Enter the amount you wish to offer the buyer. I can only put it in the listing. Read our article on, Need help with return shipping? So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. You accept returns in your policy, and the buyer changed their mind about a purchase. There are several ways you can send an item back to the seller. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. If we're asked to step in to help, we may ask the buyer to return the item to you. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. - edited The seller will also pay for return shipping. You do not have to offer returns or refunds on your items either. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. This is a good option for low-value items. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. He tried to re-tie it down with new straps and put in a request for a refund. No. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. The seller was not accurate and now the seller or ebay wants to give me my money or item. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. Its very, very important to take photographs for your records both using freight and Fedex and UPS. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? If your item hasnt arrived, or isnt as described,let the seller know. I grew up in Central Florida and have lived here my whole life. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. 2022 Flea Market Flipper. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. This will help make you a top seller and keep money in your pocket!

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