trugym customer service

typical!!!! This company doesnt care about its members, its purely about money for these people. Joke of a place. How many stars would you give TruGym? If you are looking for fluffy towels and a 5 star experience this is not your place. Published on: January 2, 2023. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. If you like swimming, prepare to be hugely disappointed! Not helpful at all. we were never told about it and there are no signs of cctv anywhere to warn us. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Awful!!! I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Also more weight clamps are needed as there aren't enough for the machines and free weights. Been coming here for many years and have always found the staff very pleasant and welcoming. Find out how we combat fake reviews. Staff are the ones who represent the gym and are suppose to behave in a professional manner. We also ensure all reviews are published without moderation. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! Cancelled after one year membership. This gym is great! Verification can help ensure real people write reviews about real companies. Save your money, go elsewhere. If you want a real Les Mills class, or any customer service, go to another gym! Plus side, plenty of cardio equipment. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. We use dedicated people and clever technology to safeguard our platform. Les Mills instructors are required to complete updated training twice a year to remain accredited. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Your experience matters. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. I find the booking system for classes difficult to work out which is why I havent booked any yet. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. DISGUSTING!! I went a few times a week and they were welcoming and a great bunch of people. Verification can help ensure real people write reviews about real companies. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. BUILD A PERFECT RESUME. Complaining to TruGym is difficult. This gym offers friendly staff with excellent personal trainers. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Generally excellent facilties and equipment though can be a bit busy at times. A wide variety of equipment to suit your personal needs. Not sit there and eat cakes.Ridicules customer service overall. It would also be good to have some hit classes in the morning at 6. Most staff are very polite. Find out how we combat fake reviews. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. How many stars would you give TruGym? the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. This happened on several occasions making me again not really want to use the pool and steam room. False advertising! | Read 61-80 Reviews out of 255 They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Join the 242 people who've already contributed. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. I was asked if Id like to suspend or cancel my membership. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Consistently fail to keep to their own opening and closing times. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Absolute disgrace of a place rude obese staff. Find out how we combat fake reviews. Anyone can write a Trustpilot review. Hi,There are no induction classes for new joiners on weekends. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Your experience matters. Absolutely flabbergasted of the audacity and attitude she had with me. Other that that-a good gym. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Join the 270 people who've already contributed. We use dedicated people and clever technology to safeguard our platform. Friendly staff. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Your experience matters. Your experience matters. I appreciate that it is a budget gym and the range of equipment is adequate. I got nothing. Still waiting on a response to my request for a refund. Join the 271 people who've already contributed. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Staff are brilliant and very helpful. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Verification can help ensure real people write reviews about real companies. Also, water little bit too cold sometimes. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. The number for the centre was not being answered, neither were emails. Dont join the gym. It was ideal as there is a Friday class at 5:30. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. The machines, if broken are repaired quickly. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. | Read 81-100 Reviews out of 264 We use dedicated people and clever technology to safeguard our platform. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. !Poor service. If you like swimming, prepare to be hugely disappointed! I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Your experience matters. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Staff come across rude and unapproachable. Same as below - Trugym Bromley closed and didnt refund the lost membership. This seems to be the case for all former members not just me. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. | Read 41-60 Reviews out of 258 I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Good luck getting them to answer the phone. The gym did not respond to my complaint. The Stockton site seems to be run on a shoestring. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? This resulted in TruGym blocking me me on twitter. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . TWO WEEKS go by and nothing. The staff are always so friendly, helpful and encouraging when you need it the most. | Read 21-40 Reviews out of 266 The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Suggested companies are based on peoples browsing tendencies. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Understandably very angry!! Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! This was a friendly gym in Boston Lincolnshire. 2023 Trustpilot A/S. So unprofessional. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Great equipment and when broken is fixed quickly. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. I'm now in the process of seeking legal advice and so far it's looking positive. Companies can ask for reviews via automatic invitations. But no way to resolve it. Otherwise I would give it a five star rating. How many stars would you give TruGym? Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. No on-duty lifeguard (is this actually legal!!!). How many stars would you give TruGym? Here are 8 tips for writing great reviews. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. The trouble is they use crooks to process their member's payments. why would you not notify any body ? Joined for a month at the Keighley branch in August 2013. How many stars would you give TruGym? Anyone can write a Trustpilot review. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . All rights reserved. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques.

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